Refund policy

Appointments

Certificates4you will make appointments to gain property access via tenants or other authorised person(s) requested by the responsible person(s). However, it is the duty of the responsible person to make access available should the tenant or authorised person(s) not be available. Certificates4you will not be held accountable for any property that has a failed report due to no access.

In the event that Certificates4you arranges an appointment and the authorised person(s) provided by the responsible person(s) via the details form or telephone booking fails to adhere to that arrangement and the engineer(s) is unable to gain access to carry out the inspection, Certificates4you have the right to decline any refund due to administration charges. A fee may be charged for any visits to properties where the engineer(s) has not been able to gain access.

If the engineer(s) is unable to carry out the inspection due to 1) the meter not being accessible, 2) no gas/electric available at the property, the inspection may be recorded as unsafe and an administration fee may be charged at the discretion of Certificates4you.

Certificates4you aim to do inspections on days / times which have been requested. Unfortunately, this is not always possible due to the nature of the job. However, if you would like a guaranteed day please select the preferred date and add ‘Premium Option’.

Refunds

The responsible person(s) may be entitled to a full refund if the inspection is unable to be carried out due to the following occurrence(s):

  1. Failure to visit a property due to a reason directly created by Certificates4you or the engineer(s). For example a vehicle breakdown.
  2. If the responsible person(s) cancels the inspection prior to any engineer(s) being instructed. After the engineer(s) have been sent instruction to carry out the inspection a refund may not be possible.

The responsible person may NOT be entitled to a full refund for the following reason(s):

  1. After an appointment has been scheduled the engineer visits the property and cannot gain access.
  2. Certificates4you has allocated business time and resources trying to schedule an appointment with a tenant and / or responsible person.
  3. The appliance(s) in the property have been recorded with any defects and / or unsafe appliances have been appropriately dealt with.
  4. The responsible person decides to cancel the inspection due to a change of mind and / or circumstance.
  5. A breach in any of the terms and conditions.

Refunds may take up to 10 days to receive.